If you recently processed a claim with the Insurance Board please complete the following survey so that we can measure your satisfaction with our service and identify areas for improvement. The responses will be confidential. Your answers will become part of collective data to be used internally.
Please let us know your role in the management of insurance and claims matters for your church entity.
Pastor Member, Board of Trustees Church Officer Other
Which line of insurance relates to the claim reported?
Property Workers Comp Automobile General Liability Other Liability
How was the claim reported to the insurance carrier?
Directly to the carrier by phone, or on-line, internet reporting. Reported to the UCCIB office by phone. Reported to the UCCIB office via on-line form. Reported to an Independent Insurance Agent for the conference or region. Other Please Comment Below
list your comments here...
How satisfied were you with the reporting process? 1 to 5 ...1 being most...5 least
1 2 3 4 5
Please indicate our preferred method of reporting. 1 to 5 ...1 being most...5 least
1 2 3 4 5 Phone reporting directly to carrier
1 2 3 4 5 Online internet reporting to carrier
1 2 3 4 5 Online internet reporting to the UCCIB
1 2 3 4 5 Reporting to UCCIB by phone
1 2 3 4 5 Reporting to Insurance Agent
1 2 3 4 5 Completing a written form
How satisfied were you with the turn-around time on initial claim investigation? 1 to 5 ...1 being most...5 least
How satisfied were you with the amount of information or coaching given to you by the adjuster about the claims process or handling of your loss recovery? 1 to 5 ...1 being most...5 least
Did the claims adjuster seem knowledgeable and competent?
Yes No Not Sure
How satisfied were you with the amount of information and follow-up given to you by the adjuster regarding the status and closure of your claim? 1 to 5 ...1 being most...5 least
Is immediate accessibility to UCCIB claims personnel important to you? 1 to 5 ...1 being most...5 least
Please provide any additional comments or suggestions about the claims process, which might improve the service to our customers.
If you were less than totally satisfied, what could have been done to serve you better?
We are always looking for churches to serve as a potential referral, or be featured in an on-line story about their experience with the IB. If you are willing to be a source for such information, please let us know.
Yes No
Thank you for taking the time to complete this form. We value our clients input!
